Terms of Use

Effective Date : 20 Aug 2019

Version : 1.1

BY USING ANY OF THE REZIO SERVICE, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS OF USE. IF YOU DISAGREE WITH ANY OF THESE TERMS OF USE, PLEASE UNDERSTAND YOU CANNOT USE ANY OF THE REZIO SERVICE.

1.Your Relationship with Rezio

1.1 These Terms of Use govern your use of the Rezio online service platform (www.rezio.io), our mobile applications and any other online or offline services provided by us, as well as govern all of the activities you perform through your member account after you register as a Rezio Member (collectively referred to as the “Rezio Service”).

1.2 Rezio online service platform is established by Kkday.com International Company Limited (Taiwan) (hereinafter referred to as the “Company”, “we” or “Rezio”), and these Terms of Use will constitute a valid contract between you and Rezio. While using any of the Rezio Service, you shall accept to be bound by any and all additional terms and conditions applicable to such services, as may be updated from time to time, including but not limited to our “Privacy Policy.” All such terms mentioned are hereby incorporated into these Terms of Use.

1.3 In the event that relevant laws require or Rezio deems necessary, Rezio may amend or update these Terms of Use at any time without prior notice to you. If there is any change to these Terms of Use, we will post the latest version of these Terms of Use on our website ( www.rezio.io ) and other platforms established by us (including but not limited to mobile applications) (collectively with our website, the “Rezio Platform”), and we will indicate the date on which these Terms of Use were last updated. Your continued use of the Rezio Service after an update to these Terms of Use constitutes your acceptance of the updated version. Please check the latest version of these Terms of Use when you use the Rezio Service at any time.

2.Rezio Service

2.1 Our Rezio Service offers an easy and simple way to overlook and manage the status of booking, ticket sales and cancellation of a variety of travel services provided by you via Rezio Platform (hereinafter referred to as "Status Management Service"), or to open your own online store on Rezio Platform (hereinafter referred to as "Online Sotre Service"), but our services will be offered to the members based upon the current service items, contents, status and functions of Rezio Platform. We reserve the right to add, reduce or change all or part of our service items, contents and functions at any time without prior or individual notice to members. All of the existing or future services of Rezio Platform are governed by these Terms of Use. In any event, we are not responsible to any Rezio member or third party for any decision to suspend or change our services.

2.2 We may offer a variety of service schemes via Rezio Platform , including but not limited to Status Management Service and/or Online Store Service. For the Status Management Service, we also offer a number of different solutions for you to select from (hereinafter collectively referred to as "Rezio Service Solutions"). Different Rezio Service Solutions may be subject to different conditions and restrictions which will be disclosed to you when you register as a member or when you select any of the Rezio Service Solutions. [You may also visit our website and click on the "Account" link to view the specific details about your Rezio membership.]

2.3 We will make efforts to maintain the operation of the Rezio Service and the Rezio Platform, but we do not guarantee that the Rezio Service and the Rezio Platform will always function properly or stay uninterrupted by external factors.

3.Your Rezio Membership

3.1 To access Rezio Service, you must register a Rezio Member Account on Rezio Platform and become our member (hereinafter referred to as "Rezio Member Account"). Your Rezio membership will continue until the termination of these Terms of Use or your cancellation of the Rezio Member Account.

3.2 When registering a Rezio Member Account, you shall have at least one credit card linked to the payment for your use of Rezio Service (hereinafter referred to as "Payment Method"), and you may update your Payment Method in your Rezio Member Account at any time. Unless you cancel the membership before the next billing date, you are deemed to authorize us to charge you for the next Billing Cycle with your Payment Method (please refer to “Charge and Cancellation” in Section 4 of these Terms of Use). We also have the right to ask you to provide your email and password of your Rezio Member Account, or ask you to fill in your membership information after registration. You agree that we reserve the right to review all of the information you submit regarding the Payment Method and membership registration and to reject your registration as a Rezio member.

3.3 You must confirm that all the information you submit to Rezio Platform is true, accurate and complete, and you will update it from time to time to maintain the latest information. If you provide false information, we reserve the right to remove your Rezio Member Account without prior notice to you.

3.4 You will be responsible for all activities generated under your Rezio Member Account and you are obligated to maintain the confidentiality of your member account information and password. If you find any security concern with your Rezio Member Account, including but not limited to unauthorized use of your Rezio Member Account or any attempt to use your Rezio Member Account by others, please notify us immediately. You will be solely responsible for the losses or damages suffered by Rezio and any other persons due to any illegal use of your Rezio Member Account.

4.Charge and Cancellation

4.1 We will charge you Rezio Service Fee based upon any of the Rezio Service Solutions you select from. If the solution you select includes the Status Management Service, you agree to authorize us to charge you the Status Management Service Fee in accordance with the service scope you useselect by using your Payment Method on the activation date of the Status Management Service, and authorize us to, on a monthly basis, charge you the Status Management Service Fee on the same date in subsequent months by using your Payment Method. If the solution you select includes the Online Store Service, you agree to authorize us to charge you a one-time Store Design Service Fee by using your Payment Method (or in the future, when you request to change the design of the online store according to our policies, you authorize us to charge you a one-time Store Design Changing Service Fee by using your Payment Method), and authorize us to, on a monthly basis, charge you the Store Maintenance Service Fee on the same date in subsequent months by using your Payment Method (our billing cycle is on a monthly basis, hereinafter referred to as "Billing Cycle"). You may check your Billing Cycle and your next billing date in your Rezio Member Account.

4.2 If your Payment Method is rejected or is no longer available for us to charge you Rezio Service Fee, you are still responsible for any unpaid amount owed to us. If your payment fails due to insufficient funds or other reasons, and you have not cancelled your Rezio Member Account, then we may suspend your use of Rezio Service until we successfully charge you via a valid Payment Method. For certain Payment Methods, the issuer of your Payment Method may charge certain fees, e.g., a foreign transaction fee or other fees with respect to the process of your Payment Method. Please check with the service provider of your Payment Method for more details.

4.3 You may update your Payment Method in your Rezio Member Account. Upon completion of any updates, you authorize us to continue to charge via your applicable Payment Method.

4.4 You may cancel your Rezio membership at any time, and you will continue to have access to the Rezio Service through the end of your Billing Cycle. However, your Rezio Member Account will automatically close at the end of such Billing Cycle. To the fullest extent permitted by law, we do not refund any collected Rezio Service Fee.

5.Your Membership Obligations

5.1 In order for us to fully operate, manage, maintain and control the operation of Rezio Platform and provide better services to our members, you agree that we reserve the right to establish, update and modify any policies and rules with respect to the management of Rezio Platform, which will be published on Rezio Platform to regulate our members upon the announcement of such services and management regulations.

If the Rezio Service Solution you select includes Status Management Service, you shall commit to the following membership obligations:

  • If the Status Management Service you select requires you to make your API available to us, you shall represent and confirm that you have obtained the consent of any service provider you have worked with for any tourism ticket sales (hereinafter collectively referred to as “Your Distributor”) before you make such API available to us, so that we can create linkages between you and Your Distributor legitmately.
  • You shall comply with any other terms, policies or operating rules we establish with respect to Status Management Service.

5.3 If the Rezio Service Solution you select includes Online Store Service, you shall commit to the following membership obligations:

  • Any and all legal relationships arising out of the sales of goods or services in your store are only between you and the consumer, and you shall solely be responsible for any responsibility thereunder. You shall expressly inform your consumers that the parties involved in the transaction are you and the consumer, and any rights and obligations arising thereunder are solely between you and the consumer.
  • The information you post in your store shall at least includes: (1) your address, contact number and the name, phone number and e-mail, etc. of the person in charge of the member account, (2) your business hours, rest days, etc. (if there is any change to your business hours, it shall be announced three days in advance of such change), (3) a declaration that consumers who wish to make any inquiry or complaint about your goods or services shall directly make such inquiry or complaint to you, (4) the contents or links which we designate to post on your store webpage (we reserve the right to change such designation at any time), and (5) other matters that should be marked or labeled in accordance with the laws of the Republic of China or relevant competent authorities.
  • The contents posted in your store shall not occur any of the following situations, and if there is any violation, you shall be solely responsible for all legal liabilities arising thereunder: (1) violating any mandatory or prohibitive law or regulation, or the possibility of violating laws or regulations, (2) violating any public order or moral, including but not limited to pornography, obscenity, harassment, insult, weird or other content that may cause discomfort to the general public, (3) violating any relevant advertising regulations or self-discipline management guidelines stipulated by competent authorities of the Republic of China, (4) the possibility to cause consumers to misjudge or to mislead consumers, (5) the possibility to infringe any patent, copyright, portrait right, reputation, privacy or other rights of Rezio or any other users of Rezio Platform, including but not limited to other Rezio members, consumers and any other third party, and (6) seducing consumers to engage in transactions outside the Rezio Platform via advertising, providing hyperlinks to external websites outside the Rezio Platform, telephone, fax or other contact information or by other methods (except for your offline sales channels and your marketing activities on social media, including but not limited to Facebook, YouTube or Instagram etc.)
  • You shall comply with any other terms, policies or operating rules we establish with respect to Online Store Service.

6.Behaviors You Are Prohibited To Do

6.1 You agree not to copy, reproduce, distribute, publish, display, perform, transmit or broadcast any part of the Rezio Service without our prior written authorization, including, by way of example and not limitation, by doing or engaging in any of the following without our prior express written consent: (i) altering, defacing, mutilating or otherwise bypassing any approved software through which the Rezio Service is made available; and (ii) using any trademarks, service marks, design marks, photographs or other content belonging to Rezio or obtained from the Rezio Service.

6.2 You agree not to bypass, damage or otherwise interfere with any security or other features of the Rezio Service designed to control the manner in which the Rezio Service is used, harvest or mine the service content from the Rezio Service, or otherwise access or use the Rezio Service in a manner inconsistent with individual usage.

6.3 You agree not to undertake, cause, permit or authorize the translation, reverse engineering, disassembling or hacking of any aspect of the Rezio Service, including any service content available on or through the Rezio Service, or attempt to do any of the foregoing, or otherwise attempt to use or access any portion of our service other than as intended by Rezio, except and solely to the extent permitted by these Terms of Use or other regulations.

6.4 You agree not to use, display, mirror, frame or utilize framing techniques to disclose the Rezio Service, including any service content available on or through the Rezio Service, or any portion thereof, through any other application or website, unless and solely to the extent we make available the means for embedding any part of the Rezio Service or service content.

6.5 You agree not to access, tamper with, or use non-public areas of the Rezio Service, Rezio’s (and our hosting company’s) computer systems and infrastructure, or the technical delivery systems of Rezio’s providers.

6.6 You agree not to harass, abuse, harm or advocate or incite harassment, abuse or harm of another person or group, including Rezio’s employees and other users.

6.7 You agree not to provide any false personal information, create a false identify, or impersonate another person or entity in any way.

6.8 You agree not to solicit, or attempt to solicit, personal information from other users.

6.9 You agree not to restrict or inhibit any person from using the Rezio Service, disclose personal information about a third person on the Rezio Service or obtained from the Rezio Service without the consent of such person, or collect information about our users.

6.10 You agree not to engage in any fraud, breach of the information security of Rezio Platform, crack the passwords of other users, transfer or illegally save the data or engage in any other illegal activities.

7.Rezio’s Platform Content

7.1 The term “Platform Content” used in these Terms of Use refers to all the materials presented or used on the Rezio Platform by us, including but not limited to text, photographs, graphics, images, illustrations, video, audio, data, code and other materials (excluding the text, photographs, graphics, images, illustrations, video and other related materials created by you and posted in your store). You acknowledge and agree that all of the Platform Content is the proprietary property of Rezio or the licensors who license Rezio to use such materials, which are protected by the relevant intellectual property laws. Rezio may change, modify or remove any Platform Content without prior notice to you.

7.2 Subject to your compliance with these Terms of Use, we hereby agree to grant you a limited, non-exclusive, non-transferable license to use or access the Rezio Platform, and we may revoke this license at any time without prior notice to you. You agree to comply with relevant intellectual property laws and other applicable laws and regulations; and you promise that, in no event will you use, reproduce, translate, transmit, broadcast, sell, assign, create derivative works based upon or in any other way exploiting the Platform Content in a way that harms Rezio or the licensors who license Rezio to use such materials. You also undertake not to massively copy, save or download any Platform Content in any form.

8.Information You Provide

8.1 You hereby agree and authorize us to use your personal information in accordance with our “Privacy Policy.”

8.2 You warrant that all the information you provide, including but not limited to API, text, photographs, graphics and video, will not violate any laws and regulations, and will not infringe any third party’s rights, and Rezio will not infringe any third party’s rights by using such information; you fully understand that you are solely responsible for all the information you provide and Rezio will not be liable for any error or omission in any content.

8.3 You expressly agree that we may, at our sole discretion, remove any information you provide from the Rezio Platform.

9.Warranty and Limitation of Liability

9.1 Rezio Service are provided “AS IS” and without warranty of any kind. Rezio especially does not warrant that your use of Rezio Service will be uninterrupted or error-free. However, you fully acknowledge that these Terms of Use do not limit any of your non-waiver warranty or consumer right under applicable laws.

9.2 To the fullest extent permitted by law, you agree that Rezio and our directors, senior managers, officers, employees and agents of such personnel are not responsible for any of your direct, indirect, special, incidental, punitive, exemplary or derivative damages arising out of their non-compliance of these Terms of Use and their use of the Rezio Platform or other acts of negligence.

9.3 To the fullest extent permitted by law, you agree that if you are not satisfied with the Rezio Service, your sole remedy is to cancel the Rezio Member Account. In any event, if we have any liability to you, the maximum amount of compensation is the total amount you paid to us within the 6 months prior to your initial claim.

10.Indemnification

10.1 You shall indemnify and hold harmless Rezio and our directors, senior managers, officers, employees and agents of such personnel from all losses or damages arising out of any third party’s claim for non-compliance of these Terms of Use or the infringement of any intellectual property or any right of others due to your access to the Rezio Platform or your use of the Rezio Service, or those who use your Rezio Member Account. If any of Rezio and our directors, senior managers, officers, employees and agents of such personnel suffers any losses or damages, you shall indemnify them, including but not limited to litigation fees, attorney fees, settlement fees and other losses.

10.2 With respect to a claim filed by a third party mentioned above, Rezio may ask you to defend against any claim or take legal action, and to conduct any settlement negotiations. However, without our prior written consent, you may not take any legal action which may be adverse to our rights.

11.Suspension or Discontinuance of Rezio Service

11.1 We will maintain the normal operation of Rezio Service with reasonable manners and technologies, provided that we may suspend or discontinue Rezio Service in whole or in part and bear no liability to you if any of the following events occurs:

  • When we transfer, replace or maintain our related system equipment;
  • When the suspension or discontinue of Rezio Service is caused by force majeure or cannot be attributed to us.
  • You acknowledge and agree that Rezio Service may be discontinued, temporarily unavailable, delayed or erred in data transmission or storage in whole or in part due to any failure or malfunction of the network software and hardware of a third-party manufacturer or telecommunications company, or due to any operational negligence, and the information may be tampered with or forged by a third party hacking into our system; if any of the aforesaid situation happens, any member shall not claim any compensation or damages thereafter.

11.2 If we have to suspend or discontinue Rezio Service in whole or in part due to any transfer, replacement or maintenance of our related system equipment, we will make an announcement on Rezio Platform prior to such suspension or discontinuance.

11.3 You understand that any suspension or discontinuance of Rezio Service may cause inconvenience to your use, loss of data or any other economic and time loss, and you shall take appropriate protective measures to protect your own interests.

12.Termination

12.1 These Terms of Use will apply to you and Rezio until Rezio terminates these Terms of Use. In the event that you violate any provision of these Terms of Use or Rezio deems necessary at our sole discretion, we may terminate or suspend your use of the Rezio Service, and your access to the Rezio Platform or your Rezio Member Account, without any prior notice to you.

12.2 If these Terms of Use shall terminate in accordance with Section 12.1, you agree that, to the fullest extent permitted by law, we bear no obligation and liability to you, and may terminate your access to Rezio Service immediately without refunding you any Rezio Service Fee.

12.3 You acknowledge and agree that any provision of these Terms of Use shall, by its nature, survive termination, including but not limited to the Limitation of Liability.

13.Class Action Waiver

To the fullest extent permitted by law, you and Rezio agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. To the fullest extent permitted by law, unless both you and Rezio agree otherwise, the court may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding.

14.Dispute Resolution

These Terms of Use and your relationship with Rezio are governed by the laws of Taiwan. You agree that any controversy and dispute arising out of your use of the Rezio Service shall be submitted to Taipei District Court of Taiwan to be the court of first instance.

15.Miscellaneous

15.1 If any provision of these Terms of Use is held to be invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions shall remain in full force and effect.

15.2 We may assign these Terms of Use or any right and obligation hereunder, and may delegate any obligation hereunder, to any third party. Without our prior written consent, you may not directly or indirectly assign these Terms of Use or any right and obligation hereunder to any third party.

15.3 These Terms of Use are written in various languages. Any translation of these Terms of Use is solely for reference. If there is any discrepancy between any two language versions, the Chinese version shall always prevail.

16.Contact Us

If you have any questions about our services or these Terms of Use, please contact the Rezio Customer Service Center (Email: service@rezio.io) directly and we will answer your request as soon as possible.